FOR
IMMEDIATE RELEASE
Contact: Jessica Von Schell
Phone: 408-257-3000
E-Mail: jessica@happyabout.com
Happy About announces the release of "Happy About Customer Service? ” by Ken Welsh.
Cupertino, CA October 7, 2008– Happy About today announced the release of "Happy About Customer Service?" by Ken Welsh. We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well and are prepared to pay for it. Quality Customer Service is now a key determinant for the buyer – most other aspects being equal.
'Happy About Customer Service?' sets the framework for anyone anywhere to develop a level of Customer Service Excellence which will differentiate them from anyone else that could previously be seen as “competition”. Through the basic steps outlined in 'Happy About Customer Service?' a company, small business, manager or an individual can create a reputation for excelling at helping people feel special. This is what makes our Customers Happy About Customer Service, both encouraging Customer loyalty and attracting new Customers.
Courtney Wight, Customer Service Manager, from Headsets.com says that "I just read this book and it is great. I love it! It will be a great tool for us and any other company who has the good sense to read it and apply."
Key stats on "Happy About Customer Service?"
- Title: Happy About Customer Service?
- Subtitle: Creating a Culture of Customer Service Excellence
- Author: Ken Welsh
- Date of Publication: September 4, 2008
- Price: Paperback: $19.95, eBook $11.95
- ISBN: Paperback: 1-60005-093-X (978-1-60005-093-0)
- ISBN: eBook: 1-60005-094-8 (978-1-60005-094-7)
- Library of Congress Control Number: 2008921964
- Pages: Paperback: 104 pgs.
- The book is available in eBook and paperback formats at http://www.happyabout.com/customerservice.php and bookstores everywhere.
- Grab an image of the cover: http://www.happyabout.com/affiliates/customerservice.php
The book is available from Amazon (http://www.amazon.com/Happy-About-Customer-Service-Excellence/dp/160005093X) and Happy About (http://www.happyabout.com/customerservice.php)
About Happy
About®
Happy About books educate, entertain and evoke. You will
quickly gain wisdom with our smaller, compact, high-impact
books. Visit Happy About at http://www.happyabout.com and
http://42rules.com for more info. For quantity discounts, please
contact the publisher, Mitchell Levy at mlevy (at) happyabout
(dot) info, 408-257-3000. If you want to explore publishing a
nonfiction business book, we don't need a long book proposal.
Please, contact the publisher and ask for the "6 questions" or
go to this url: http://www.happyabout.com/contribute.php.
Press
Copies
A free copy of the book is available to the press upon request.
Please send an e-mail to prupdate@happyabout.com |
