| In "42 Rules for Planning AI in Your Contact Center," author Geoffrey Best takes you on a transformative journey to prepare your contact center for Artificial Intelligence (AI). As businesses worldwide undergo a paradigm shift towards cloud-based solutions, integrating AI is no longer a choice but a strategic necessity. Drawing upon his expertise in computer automation, telephony, and contact centers, Geoffrey provides a roadmap for executives, business leaders, and IT professionals to navigate the intricate landscape of planning and implementing AI in the contact center environment.
To solidify the theoretical concepts, the book provides actionable guidance on executing a proof of concept. Geoffrey outlines specific tasks, enabling readers to test the viability of AI solutions within their contact centers. This hands-on approach ensures that businesses can validate the potential success of their AI projects before full-scale implementation.
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